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Office of Homeless Solutions

Office of Homeless Solutions

Overview

The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing.​

Take The Survey: City of Phoenix Homelessness Plan Refresh

The City of Phoenix implemented a plan to address homelessness in 2020. Now, the City is reviewing and refreshing the strategies that we will focus on in the coming years to address homelessness. As part of this process, we want to get input and feedback from you!

Background: The City identified five areas to focus our efforts to achieve the goal of preventing homelessness when possible, making it brief when it happens and keeping people stable in housing with the supports they need:

  1. Prevention – Preventing people from becoming homeless
  2. Safety – Neighborhood safety and safety for people experiencing homelessness
  3. Coordination – Better coordination with other systems like mental health services and employment
  4. Housing – Dedicated housing for homeless individuals and families
  5. Accountability – Improved accountability and transparency for City services and providers 

Need more information? Join the City’s upcoming information session.

In-Person Session: Tuesday, August 19 at 5:30 p.m. at the Burton Barr Library Pulliam Auditorium, 1221 N. Central Ave. Phoenix AZ 85004

View the presentation

Ver la presentación

Please share your feedback by filling out the survey by August 22nd: English or Español

Maricopa Association of Governments (MAG) leads the effort in collecting, managing and publishing regional homelessness data​.​​​

Phoenix Encampment Case Study

Bloomberg Associates conducted an in-depth analysis of the City of Phoenix’s efforts to address the area around the Key Campus in 2023. The study examined the City’s process and results and was developed to share the valuable lessons learned with other cities that can benefit from this knowledge. Read the findings outlined in the report.

Download Report

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Phoenix Navigation Center

  • Construction of a new shelter and resource center
  • 200 congregate beds, 80 non-congregate beds, and space for recreational vehicles (RVs) 
  • ​Immediate employment component 
  • $7 million ADOH Investment; $13 million City of Phoenix Reallocated ARPA investment
  • Phase 1 opened July 2024, Phase 2 opened March 2025
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The Haven - Central Arizona Shelter Services

  • Acquisition and rehabilitation of a shelter for seniors, 170 shelter units 
  • $4 million City of Phoenix investment, $7.5 million ADOH investment 
  • Opened January 2025
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UMOM New Day Center- Family Shelter

  • Rehabilitation of office building for 20 new family shelter units, 100 new beds
  •  $2 million City of Phoenix investment 
  • Opened November 2024
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De Paul Manor- St. Vincent de Paul

  • New construction of 100 units of transitional housing 
  • $6 million investment each by the City of Phoenix, Maricopa County & Arizona Department of Housing 
  • Opened ​​summer 2024​​​​​
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Safe Outdoor Space

    • A voluntary, safe outdoor place for unsheltered individuals who may not be ready for indoor shelter opportunities
    • 200 campsites, 300 people
    • Onsite services such as housing navigation, case management, meals, showers and restrooms
    • Opened October 2023
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    Washington Relief Shelter

    • Rehabilitation of City-Owned Building for temporary shelter, 200 new shelter units
    • St. Vincent de Paul shelter operator
    • Maricopa County and City of Phoenix Shared Investment 
    • Opened May 2022
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    Rio Fresco - Community Bridges, Inc.

    • Hotel purchase, 117 Rooms 
    • Prioritizes serving people who are unsheltered in the area and around the Key Campus 
    • $12.5 million acquisition, City of Phoenix & Maricopa County​ shared investment
    • Opened November 2022
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    Respiro - Human Services Campus

    • Acquisition and installation of a Sprung Structure, 100 new shelter units
    • $2.5 million City of Phoenix Investment 
    • Opened March 2022

    North Mountain Healing Center- Community Bridges, Inc. 

    • Phase 1 
    • 40 new units 
    • Acquisition and rehabilitation of a commercial ​building for shelter 
    • ​$4 million City of Phoenix investment, $6 million Maricopa County investment ​
    • Opened November 2024​​

    Central Arizona Shelter Services– Single Adult Shelter

    • Added 175 additional shelter units 
    • $1.5 million City of Phoenix investment
    • Completed early 2022 ​​​​

    Salvation Army - Family Shelter

    • New construction of family shelter “pod” creating 12 new family shelter units 
    • 60 new total beds 
    • $6 million City of Phoenix investment ​

    North Mountain Healing Center- Community Bridges, Inc. 

    • Phase 2 
    • Acquisition and rehabilitation of a commercial building for shelter 
    • 60 new units 
    • $4 million City of Phoenix investment, $6 million Maricopa County investment

    Senior Bridge

    • 40 units of transitional housing
    • Converted shipping containers for seniors 55+
    • Future phase includes permanent supportive housing

    Help and Resources

    Healthy Giving Opportunities

    City of Phoenix:

    Residents who want to help can give back at the Phoenix Navigation Center and the Safe Outdoor Space. We require all potential donors and volunteers to fill out an application to ensure we're meeting the needs of the people at the site.  Fill out an application. 

    Other Healthy Giving Opportunities: 

    Healthy Giving Council

    Strategies to Address Homelessness

    The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​  Read the Strategies to Address Homelessness Plan​.

    In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review​ and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations or watch the Subcommittee presentation.​​

    Report Concerns

    PHX C.A.R.E.S.​ is a coordinated response for neighborhoods & individuals experiencing homelessness,​ offering education, resources & encampment cleanups. ​

    At its core, PHX C.A.R.E.S. is the city's process of connecting the community with services like encampment cleanups, shelters, and other resources for individuals and families experiencing homelessness.​

    If residents have concerns about encampments or see individuals who are in need of resources or services they can contact PHX C.A.R.E.S. at 602-262-6251 or submit a report online.

    Report a concern online