Contact the Phoenix Water Services Department

Water Emergency
If you see a water or sewer emergency, such as a main break or overflow, call the 24/7 Emergency Hotline at 602-261-8000.

Customer Services
Manage your account, pay your bill, or start or stop water service quickly and easily.
Visit the Customer Portal
Phone: 602-262-6251
Email: cityservicesbill@phoenix.gov
Monday through Friday | 8 a.m. to 5 p.m.

Report a Water Leak
If you witness a water leak or water waste you can report it through our 24/7 leak reporting site. If you have a water emergency that you need to report, you can also call us at our 24/7 number 602-261-8000. 

Water Conservation Programs and Financial Incentives
Explore water-saving strategies and see if you qualify for water conservation financial incentives by visiting the Water Conservation webpage.
Phone: 602-261-8367
Email: conservation@phoenix.gov

Public Works Customer Contact Center
For help with trash, recycling, bulk trash, and other waste services:
Phone: 602-262-6251
Email: solid.waste@phoenix.gov​
Visit the Public Works Department webpage to learn more.

Additional Online Services
Report streetlight outages, illegal dumping, graffiti, and more through myPHX311.

For all other inquiries, please send an email to watersmart@phoenix.gov.