Contact the Phoenix Water Services Department

If you see a water or sewer emergency, such as a main break or overflow, call the 24/7 Emergency Hotline at 602-261-8000.

Manage your account, pay your bill, or start or stop water service quickly and easily: Visit the Customer Portal.

• Phone: 602-262-6251 (Open Monday through Friday | 8 a.m. to 5 p.m)
• Email: cityservicesbill@phoenix.gov

If you witness a water leak or water waste you can report it through our 24/7 leak reporting site.

Explore water-saving strategies and see if you qualify for water conservation financial incentives by visiting the Water Conservation webpage.

• Incentive Inbox: 602-262-7955
• Report Water Waste: 602-262-6538
• General Water Conservation Questions: 602-261-8367
• Email: conservation@phoenix.gov

For help with trash, recycling, bulk trash, and other waste services. Visit the Public Works Department webpage to learn more.

• Phone: 602-262-6251
• Email: solid.waste@phoenix.gov

Report streetlight outages, illegal dumping, graffiti, and more through myPHX311.

To view the ADA grievance procedures or to file a complaint, please visit the ADA Compliance Program or EthicsPoint pages.

For all other inquiries, please send an email to watersmart@phoenix.gov.