Contact the Phoenix Water Services Department

Water Emergency
If you see a water or sewer emergency, such as a main break or overflow, call the 24/7 Emergency Hotline at 602-261-8000.

Customer Services
Manage your account, pay your bill, or start or stop water service quickly and easily.
Visit the Customer Portal
Phone: 602-262-6251
Email: cityservicesbill@phoenix.gov
Monday through Friday | 8 a.m. to 5 p.m.

Report a Water Leak
Notice a water leak in your neighborhood? Visit the "Tell the City About" tab on myPHX311 to quickly report it online and help conserve water.

Water Conservation Programs and Financial Incentives
Explore water-saving strategies and see if you qualify for water conservation financial incentives by visiting the Water Conservation webpage.
Phone: 602-261-8367
Email: conservation@phoenix.gov

Public Works Customer Contact Center
For help with trash, recycling, bulk trash, and other waste services:
Phone: 602-262-6251
Email: solid.waste@phoenix.gov​
Visit the Public Works Department webpage to learn more.

Additional Online Services
Report streetlight outages, illegal dumping, graffiti, and more through myPHX311.

For all other inquiries, please send an email to watersmart@phoenix.gov.