Office of the Ombudsman
We’re here to help! We realize that the construction, permitting and development process can seem daunting. Whether you’ve already submitted plans and don’t understand the next steps or just don’t know where to start, the Ombudsman Section staff is available as an “in-house” resource to help you navigate through the development process to make your project a reality. We can facilitate communication with the appropriate staff, help you understand review comments and connect you with the right resources. Contact us at pdd.ombudsman@phoenix.gov.
Our Goal: Make Customer Interactions with Planning & Development as straightforward and effortless as possible.
Meet the Ombudsman Team:
Useful links:
- Residential Project Tips
- Make an Appointment to Get Counter Assistance
- Online Project Tools
- Electronic Plan Review - Commercial projects
- Electronic Plan Review/Permitting - Residential Projects (SHAPE system)
- My Community Map -- Find permits and plan submittals for any property
- Development Codes, Ordinances and Policies
- Contact Us