Office of Customer Advocacy

The Office of Customer Advocacy (OCA) can help explain the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process. 

Key Services 

• Assistance with pre-project research 
  
• Reviewing processes and procedures 
• Formulate realistic timelines and feasibility discussions 
• Help connect you with the appropriate technical expert for specific code or ordinance issues

OCA Projects 

• Remodel of existing commercial buildings 
  
• Adaptive Reuse​ of existing buildings for new business purposes 
  
• Minor additions to existing commercial buildings 
• Certificate of Occupancy Process 
• Assistance through Temporary Indoor Business Use (TIBU) Permit process 
• Projects are encouraged to include Electric Vehicle Charging Stations in Adaptive Reuse Projects​​

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