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The official website of the City of Phoenix

Office of Customer Advocacy

The Office of Customer Advocacy (OCA) can help explain the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process. 

Key Services 

  • Assistance with pre-project research 
  • Reviewing processes and procedures 
  • Formulate realistic timelines and feasibility discussions 
  • Help connect you with the appropriate technical expert for specific code or ordinance issues

OCA Projects 

  • Remodel of existing commercial buildings 
  • Adaptive Reuse​ of existing buildings for new business purposes 
  • Minor additions to existing commercial buildings 
  • Certificate of Occupancy Process 
  • Assistance through Temporary Indoor Business Use (TIBU) Permit process 
  • Projects are encouraged to include Electric Vehicle Charging Stations in Adaptive Reuse Projects​​
Learn More:

 

Contact Us:

Phoenix City Hall
200 W. Washington St., 3rd Floor
Phoenix, AZ 85003
Weekdays 8 a.m. to 5 p.m.
OCA phone: 602-534-7344
pdd.officeofcustomeradvocacy@phoenix.go

Meet the Team:

Renee Blakley Headshot

Renee Blakley

Economic Development Program Manager
Vacant Storefront Program 
602-495-7347
renee.blakley@phoenix.gov

Travis Tomich Headshot

Travis Tomich

Project Manager
602-534-6670
travis.tomich@phoenix.gov

Mike Melero Headshot

Mike Melero

Project Manager
602-465-7445
mike.melero@phoenix.gov

Light Rail Coordinator - Vacant

pdd.officeofcustomeradvocacy@phoenix.go

 

Gabriel Munoz
Chief Engineering Technician
602-262-3625
gabriel.munoz@phoenix.gov

Marsha Owens
Engineering Technician
602-262-6848
marsha.owens@phoenix.gov


Printable Brochures:

Adaptive Reuse Program
Office of Customer Advocacy Brochure