The Phoenix Police Department’s Communications Bureau — home to its 911 call center and dispatch operations — has officially moved in to the newly-renovated police headquarters at 100 West Washington Street in downtown Phoenix. This is the first fully operational work group to relocate to the new building.
“This is a moment of immense pride for our department,” Acting Chief Dennis Orender said.” These dedicated members of our department are the calm voices in our moments of crisis. When the community calls, they’re answering. This workspace reflects our operators’ and dispatchers' professionalism and their dedication.”
Spanning 14,000 square feet per floor, the three-floor center is thoughtfully designed to enhance the working environment for the dedicated team of employees, including ergonomic desks, wellness rooms, quiet rooms and nursing rooms for mothers. The move is a strategic first step, enabling communications operations to transition into a modernized, centralized command center equipped with state-of-the-art technology, which will help better serve the community and officers daily.
“This facility represents a significant leap forward in our commitment to providing exceptional service to our community,” said Communications Bureau Administrator Allie Edwards. “Our new center is equipped with updated emergency communications software, ensuring that we can handle emergencies with greater efficiency and reliability. This technology is a cornerstone of our operations, enabling us to respond swiftly and effectively to the 2.2 million calls we receive each year.”
Formerly home to Wells Fargo, the building was purchased by the City of Phoenix in 2021 and began renovations in 2023. The rest of the department will relocate in stages as specific areas are completed, which is estimated to start in the fall of 2025.
Once completed, the new headquarters will bring efficiency and inter-departmental collaboration to a unified location. The transition of the Communications Bureau marks a pivotal move in the Department’s multi-year relocation — transforming the former bank tower into the beating heart of the city’s public safety operations.
