Benefits and Wellness for Current Employees
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Benefits Guides
2025 Open Enrollment Active Employee Webinar
Tune-in to learn about your 2025 employee benefit offerings!
Who to Contact
City of Phoenix Benefits Office
251 W. Washington Street, 7th Fl.
Phoenix, AZ 85003
Main Line: 602-262-4777
Email: benefits.questions@phoenix.gov
Website: https://www.aetna.com/cityofphoenix
Member Services: (855) 220-6506
Designated Representative (escalated member/claim issues): Debbie Crain
Desk: (602) 495-5724
Cell: (480) 772-0719
Email: COPsupport@aetna.com
Website: www.azblue.com
Member Services: (602) 864-4857
Designated Representative (escalated member/claim issues): Aimee Johanning
Desk: (602) 534-5165
Cell: (480) 521-4350
Email: CityofPhoenix@azblue.com
Website: www.mycigna.com
Member Services: (800) 244-6224
Website: www.metlife.com/mybenefits
Member Services: (833) 393-5433
Website: https://www.healthequity.com/phoenix
Member Services: (877) 582-4793
Website: https://www.elixirsolutions.com/
Member Services: (833) 803-4402
Designated Representative (escalated member/claim issues): Lorena Castillo
Phone: (858) 471-6283
Email: ctyphoenixsupport@medimpact.com
Website: www.phoenixdcp.com
Phoenix Nationwide Office: (602) 266-2733
