Benefits and Wellness for Current Employees

• 2025 COBRA Rates
• COBRA Overview COP Document
• HSA Enrollment or Change Instructions
• Qualified LIfe Events Chart
• Qualified Domestic Partner Application Packet
• QDP Termination Form

City of Phoenix Benefits Office
251 W. Washington Street, 7th Fl.
Phoenix, AZ 85003

Main Line: 602-262-4777

Email: benefits.questions@phoenix.gov

Website: www.araglegal.com/plans

Employee Access Code: 16922phx

Member Services: (800) 247-4184

Website: https://www.aetna.com/cityofphoenix

Member Services: (855) 220-6506

Designated Representative (escalated member/claim issues): Debbie Crain

Desk: (602) 495-5724

Cell: (480) 772-0719

Email:  COPsupport@aetna.com

Website: www.azblue.com

Member Services: (602) 864-4857

Designated Representative (escalated member/claim issues): Aimee Johanning

Desk: (602) 534-5165

Cell: (480) 521-4350

Email:  CityofPhoenix@azblue.com

Website: www.mycigna.com

Member Services: (800) 244-6224

Website: www.guidanceresources.com

App: GuidanceNow

Member Services: (602) 534-5433

Website: www.metlife.com/mybenefits

Member Services: (833) 393-5433

Website: https://www.healthequity.com/phoenix

Member Services: (877) 582-4793

Website: https://www.elixirsolutions.com/

Member Services: (833) 803-4402

Designated Representative (escalated member/claim issues): Lorena Castillo

Phone: (858) 471-6283

Email:  ctyphoenixsupport@medimpact.com

Website: www.metlifepetinsurance.com

Member Services: (800) 270-7387

Website: www.optumfinancial.com

Member Services: (877) 292-4040

Website: https://www.lifebenefits.com/submitEOI

Group Policy Number: 34390 | Access Key: Phoenix

Member Services: (800) 872-2214

Website: www.trueconnectloan.com

Member Services: (561) 270-5981