Skip to main content

Welcome to the new Phoenix.gov! We value your feedback. Let us know how we can improve.

City of Phoenix official website

Make a Payment
Report an Issue
Public Records
City Careers
Menu
Menu

Benefits and Wellness for Current Employees

On This Page...
Employee Benefits
As a City of Phoenix employee, you are a valuable contributor! Through your efficient delivery of exceptional public services, your work makes our C​ity a great place to live, work, and play. The City is committed to supporting the health and well-being of you and your loved ones by​​ offering an expansive benefits program as a core part of your total compensation.

Benefits Guides

2025 Open Enrollment Active Employee Webinar

Tune-in to learn about your 2025 employee benefit offerings!

Who to Contact

City of Phoenix Benefits Office
251 W. Washington Street, 7th Fl.
Phoenix, AZ 85003
Main Line: 602-262-4777
Email: benefits.questions@phoenix.gov

Website: www.araglegal.com/plans
Employee Access Code: 16922phx
Member Services: (800) 247-4184

Website: https://www.aetna.com/cityofphoenix
Member Services: (855) 220-6506
Designated Representative (escalated member/claim issues): Debbie Crain
Desk: (602) 495-5724
Cell: (480) 772-0719
Email:  COPsupport@aetna.com

Website: www.azblue.com
Member Services: (602) 864-4857
Designated Representative (escalated member/claim issues): Aimee Johanning
Desk: (602) 534-5165
Cell: (480) 521-4350
Email:  CityofPhoenix@azblue.com

Website: www.mycigna.com
Member Services: (800) 244-6224

Website: www.guidanceresources.com
App: GuidanceNow
Member Services: (602) 534-5433

Website: www.metlife.com/mybenefits
Member Services: (833) 393-5433

Website: https://www.elixirsolutions.com/
Member Services: (833) 803-4402
Designated Representative (escalated member/claim issues): Lorena Castillo
Phone: (858) 471-6283
Email:  ctyphoenixsupport@medimpact.com

Website: www.metlifepetinsurance.com
Member Services: (800) 270-7387
 

Website: www.optumfinancial.com
Member Services: (877) 292-4040

Website: https://www.lifebenefits.com/submitEOI
Group Policy Number: 34390 | Access Key: Phoenix
Member Services: (800) 872-2214

Website: www.trueconnectloan.com
Member Services: (561) 270-5981