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Retiree Benefits
The City of Phoenix appreciates the contributions that our retirees have made in making our City a great place to live, work, and play.

Watch the 2025 Open Enrollment Non Medicare Webinar

Who to Contact

City of Phoenix Benefits Office
251 W. Washington Street, 7th Fl.
Phoenix, AZ 85003
Main Line: 602-262-4777
Email: benefits.questions@phoenix.gov

Website: www.araglegal.com/plans
Employee Access Code: 16922phx
Member Services: (800) 247-4184

Website: www.mycigna.com
Member Services: (800) 244-6224

Website: www.guidanceresources.com
App: GuidanceNow
Member Services: (602) 534-5433

Website: www.metlife.com/mybenefits
Member Services: (833) 393-5433

Website: https://www.elixirsolutions.com/
Member Services: (833) 803-4402
Designated Representative (escalated member/claim issues): Lorena Castillo
Phone: (858) 471-6283
Email: ctyphoenixsupport@medimpact.com

Website: www.metlifepetinsurance.com
Member Services: (800) 270-7387
 

Non-Medicare
Website: www.whyuhc.com/phoenix
Member Services: (844) 585-1273
Medicare
Website: www.aarpmedicareplans.com/​
Medicare Supplement and Pharmacy: (844) 488-3960