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Benefits for Retirees

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Retiree Benefits

Information Sessions: How to Navigate the Healthcare Exchange & Review Available Plan Offerings

The City’s Non-Medicare medical plans will sunset December 31, 2025 and the City has been working hard in partnership with medical carriers to bring City retirees information sessions on how to navigate and review available health plans through the Health Exchange.

To attend an in-person session, please click here to register.

Click here to view the August 12, 2025 session agenda.

Click here to view the August 13, 2025 session agenda.

Retiree Health Insurance FAQs

Watch the Non-Medicare Open Market Information Session

Marketplace Training Postcard

IMPORTANT UPDATES ON CITY OF PHOENIX RETIREE NON-MEDICARE MEDICAL HEALTH PLANS

Retiree non-Medicare medical plans sunset December 31, 2025. Unless, the City is unable to procure re-insurance (stop loss) and/or enrollment falls below a threshold where costs are no longer sustainable, the plans would end sooner than December 31, 2025.

Click here to read more about Retiree non-Medicare plans sunsetting

Watch the 2025 Open Enrollment Medicare Webinar

Watch the 2025 Open Enrollment Non Medicare Webinar

Who to Contact

City of Phoenix Benefits Office
251 W. Washington Street, 7th Fl.
Phoenix, AZ 85003

Main Line: 602-262-4777

Email: benefits.questions@phoenix.gov

Website: www.araglegal.com/plans

Employee Access Code: 16922phx

Member Services: (800) 247-4184

Website: www.mycigna.com

Member Services: (800) 244-6224

Website: www.guidanceresources.com

App: GuidanceNow

Member Services: (602) 534-5433

Website: www.metlife.com/mybenefits

Member Services: (833) 393-5433

Website: https://www.elixirsolutions.com/

Member Services: (833) 803-4402

Designated Representative (escalated member/claim issues): Lorena Castillo

Phone: (858) 471-6283

Email: ctyphoenixsupport@medimpact.com

Website: www.metlifepetinsurance.com

Member Services: (800) 270-7387

Website: www.phoenixdcp.com

Phoenix Nationwide Office: (602) 266-2733

Non-Medicare

Website: www.whyuhc.com/phoenix

Member Services: (844) 585-1273

Medicare

Website: www.aarpmedicareplans.com/

Medicare Supplement and Pharmacy: (844) 488-3960