The City of Phoenix website will undergo routine system maintenance on Saturday, January 31, 2026. While no major disruptions are expected, some services may be temporarily unavailable between 7:00 AM and 7:00 PM. If you experience any issues, please check back shortly. Thank you for your patience.
Records Request Forms
COMING SOON! New Online Records Request System
The Phoenix Fire Department is launching a new online system for submitting a records request. This system will be used for:
- Fire Records
- Medical Records (subject to privacy and authorization requirements)
- Fire Prevention Requests
- Media requests
The new system is designed to improve communication, tracking, and response times while ensuring compliance with applicable privacy and confidentiality laws.
The system is scheduled to go live mid-February 2026. Once live, requests in the categories listed above must be submitted through this system.
Requests that are currently in process will continue to be handled under the existing request process and will be completed as usual while the new system is being implemented.
You may prepare now by:
- Creating an account in advance | Click here to create an account
- Review the How-To Guide that explains how to submit a request | How-To Guide
Fire Prevention Inspection Records
Fill out this form for fire prevention records, including Inspections, Plan reviews, Permits, and Complaints.
Fire Investigation Reports
Fire Investigation Reports are no longer maintained at the Phoenix Fire Department.
Please contact Phoenix Police Department Public Records and Services Unit at: (602) 534-1127 or submit your request on their online portal at: phxpublicsafety.phoenix.gov
Medical, Ambulance, and Fire Public Records
Medical, Ambulance and/or Fire Public Records Request Form (additional documentation required for medical and billing records)
To submit a request, please complete the written form linked above and send it via fax, email, in person, or by mail to the Public Records Section.
For itemized Billing Statements for Transports in an Ambulance, EMS/Paramedic Records or Fire Reports be sure to include the incident number, location, date and time of the event.
The release of medical records is governed by the Federal Health Insurance Portability and Accountability Act (HIPAA) and state law. There are additional documentation requirements for Medical Records.
If the patient is deceased, a copy of the death certificate must be included with the records request, and the requestor must show documentation to establish they are a person authorized to receive the records by A.R.S. § 12-2294.
If you are requesting medical records and the patient is 18 years of age or older, you must provide one of the following:
- If the Requestor is the patient, an original or copy of a photo ID.
- If Requestor is not the patient, a notarized authorization and a copy of the patient's photo ID or a notarized power of attorney for the patient allowing access to medical records.
If the patient is under 18 years of age, you must provide one of the following:
- Requestor has an original or notarized copy of the patient's birth certificate showing the requestor is the parent of the patient.
- Requestor has an original or notarized copy showing Court appointed guardianship of the patient.
- Requestor has an original or notarized copy of the patient's birth certificate or Court appointed guardianship papers and a notarized letter stating that the parents or guardian allow the requestor to have the information.
Ambulance Billing/Balance Verification
Email: ets.pfd@phoenix.gov or Fax: (602) 534-4827
Please make sure you attach the patient's medical release authorization.
There may be a charge for certain records in accordance with State Law and City ordinance.