Explore Accessibility Resources by Department
- Braille materials available at Annual Budget Hearings
- Accessibility resources shared on the Budget Hearings page
- Hearing schedules distributed to ADA-focused organizations for distribution
- Closed captioning and interpretation for all City Council public meetings
- Web accessibility compliance and digital inclusion
- Expanding multilingual captioning and translation services
- The Community Canopy Grant, a free tree planting program, ensures residents who may be unable to plant the trees themselves also have the opportunity to receive trees through reasonable accommodation.
- Accessible restrooms, showers, and ramps at Safe Outdoor Space, Navigation Center, and Washington Shelter
Applicable to guests at the Phoenix Convention Center, Orpheum and Symphony Hall:
- Entrance and elevator accessibility
- Braille on signage throughout the facilities
- Assistive listening systems
Other Resources
- Wheelchairs: Passengers can request wheelchair service ahead of time when booking flights.
- Accessible Restrooms with Caregiver Access: Each terminal has at least one family restroom with a private area.
- Passenger Paging: The names of those being paged are announced in the terminal and displayed on monitors throughout the airport. Send or retrieve a paged message at Passenger Paging or at an Information Counter.
- Sensory Room: The Sensory Room is pre-security near Terminal 4 Checkpoint B. Children with autism/sensory issues or young adults with an intellectual or developmental disability may visit the Sensory Room for respite from the sensory overload that they might experience when coming to the airport.
- Aira – Visual Interpreting Services: Aira is a free-of-cost service available to all passengers that provides visual interpreting service and wayfinding assistance while at Phoenix Sky Harbor, Terminal 3, Terminal 4, PHX Sky Train®, and the Rental Car Center.
- TSA Cares Program: Phoenix Sky Harbor has a dedicated team of Passenger Support Specialist (PSS) Transportation Security Officers that specialize in assisting passengers who require extra assistance while they go through the screening process.
The Office of Public Health will be enhancing the existing nursing locations, located on the 10th floor of City Hall and the Calvin Goode Building Basement. Staff will also make kits for employees not working in the downtown core who may need access to the supplies. This initiative is being funded through a recently awarded grant for City staff.
- All transit vehicles are accessible (bus, rail, circulators, DAR)
- PTD grants section oversees the region’s 5310 (Enhanced Mobility of Seniors and Individuals with Disabilities) program providing grants for and coordination of purchasing vehicles for organizations who provide mobility services for seniors and individuals with disabilities
- Carry-out collection service option for residents unable to convey their solid waste or recycling container to a designated collection location.
- Manages $10M bond-funded program for ADA improvements at City facilities. The program allocated $2M per year and is focused on access to City facility entrances
- Thousands of curb ramps are rebuilt annually as part of paving projects to improve sidewalk access
- Matches volunteers with disabilities to inclusive opportunities
- Partners with Rehab Without Walls for skilled volunteer placements
- Alternative Format Publications: The Water Quality Report and other critical public documents are available in alternate formats upon request, including large print, braille, and Spanish translations. Contact: WSDCompliance@phoenix.gov or 602-262-6251.
- Accessible Customer Service & Billing Support: The Phoenix Water Customer Services division provides TTY and Telecommunications Relay Services (711) for individuals with hearing impairments. Utility bills and customer service interactions are available in multiple languages and accessible formats for customers who need accommodations.
- Community Engagement & Outreach: Water conservation and educational outreach efforts ensure accessibility at community events by providing multi-language materials and staff support for individuals with disabilities. The PHX WaterSmart program engages customers through online platforms that meet ADA compliance standards.
- ADA Language Access Plan Implementation: Phoenix Water Services is implementing the City of Phoenix Language Access Plan (LAP) to provide timely, accurate, and meaningful access to information for individuals with Limited English Proficiency (LEP) and Deaf/Hard of Hearing (D/HOH) residents. This includes translated materials, interpreter services, and training for public-facing staff to improve communication and service delivery.
- Accessible Public Meetings & Presentations: Public meetings hosted by Phoenix Water Services ensure ADA-compliant venues and virtual participation options to accommodate all residents.
- Infrastructure & Emergency Services: Phoenix Water's Drought Management Plan and Emergency Response Plans include provisions for assisting individuals with disabilities in case of service interruptions.
- Employment & Workforce Development: The department follows City of Phoenix ADA employment policies to provide workplace accommodations for employees with disabilities.
Requesting Accommodations for Public Meetings
The City of Phoenix is committed to ensuring that all of its public meetings and outreach efforts are accessible to all participants. If you plan to attend a public meeting and need accommodation, such as sign language interpretation, real-time captioning, accessible materials, or assistance with mobility, please reach out directly to the department’s Public Information Officer (PIO). PIOs can help coordinate accommodations in collaboration with the City’s Equal Opportunity Department and ADA Coordinator. Early notice is appreciated to ensure services can be arranged in time.
See Department Media Contacts
