Citywide Accessibility Resources

Explore the Accessibility Resources offered by City of Phoenix Departments.

Arts & Culture

• NEA’s Design for Accessibility Handbook (PDF)

Budget and Research

• Braille materials available at Annual Budget Hearings
• Accessibility resources shared on the Budget Hearings page
• Hearing schedules distributed to ADA-focused organizations for distribution

Community and Economic Development

• Mobile Career Units are fully ADA accessible with wheelchair lifts and adaptive workstations

Communications Office

• Closed captioning and interpretation for all City Council public meetings
• Web accessibility compliance and digital inclusion
• Expanding captioning services

Equal Opportunity Department

• Equal Opportunity Americans with Disabilities Act (ADA) Compliance Program
• The Mayor’s Commission on Disability Issues (MCDI)
• Reasonable Accommodation requests
• Save Our Space (Policy Community Engagement)

Office of Homeless Solutions

• Accessible restrooms, showers, and ramps at Safe Outdoor Space, Navigation Center, and Washington Shelter

Housing Department

• ADA rental units 
• Accessible public meetings, presentations and events
• Language Access Plan for Limited English Proficiency Residents

Office of Innovation

• The Innovate PHX Challenge biannually invites participants from diverse backgrounds to address top City priorites and pitch their innovative solutions to a panel of judges for a chance to partner with the City and prototype ideas. Topics include accessibility, active transportation, air quality, affordable housing, and more.

Parks and Recreation

• All Abilities Playground at Encanto Park
• Adaptive cooking classes and other adaptive recreation programs
• ADA accessible trails
• All parks include some accessibility features

Phoenix Convention Center & Venues

Applicable to guests at the Phoenix Convention Center, Orpheum and Symphony Hall:  

• Entrance and elevator accessibility 

• 253 ADA parking spaces 

• Braille on signage throughout the facilities  

• Assistive listening systems  

• Accessible restrooms  

• Service animal policy  

Other Resources 

• ADA checklist for events  

• New forms on PCC and OT websites to assist in accessible requests or questions that go directly to our ADA coordinator 

Phoenix Sky Harbor International Airport

• U.S. Department of Transportation's Airline Passengers with Disabilities Bill of Rights

• Wheelchairs: Passengers can request wheelchair service ahead of time when booking flights.

• Assistive Hearing Devices: Hearing Loop or T-coil technology available in the gate areas of Terminal 3 and in the Terminal 4 D11-D18 gates. 

• Accessible Restrooms with Caregiver Access: Each terminal has at least one family restroom with a private area. 

• Passenger Paging: The names of those being paged are announced in the terminal and displayed on monitors throughout the airport. Send or retrieve a paged message at Passenger Paging or at an Information Counter. 

• Sensory Room: The Sensory Room is pre-security near Terminal 4 Checkpoint B. Children with autism/sensory issues or young adults with an intellectual or developmental disability may visit the Sensory Room for respite from the sensory overload that they might experience when coming to the airport. 

• Aira – Visual Interpreting Services: Aira is a free-of-cost service available to all passengers that provides visual interpreting service and wayfinding assistance while at Phoenix Sky Harbor, Terminal 3, Terminal 4, PHX Sky Train®, and the Rental Car Center. 

• TSA Cares Program: Phoenix Sky Harbor has a dedicated team of Passenger Support Specialist (PSS) Transportation Security Officers that specialize in assisting passengers who require extra assistance while they go through the screening process.
• View a full list of accessibility and assistance resources available at Phoenix Sky Harbor International Airport.

Public Transit

• Phoenix Dial-a-Ride – Also includes regional dial-a-ride in concert with Valley Metro

• RideChoice

• Reduced fares (includes ADA-certified and seniors in the region) 

• All transit vehicles are accessible (bus, rail, circulators, DAR) 

• PTD grants section oversees the region’s 5310 (Enhanced Mobility of Seniors and Individuals with Disabilities) program providing grants for and coordination of purchasing vehicles for organizations who provide mobility services for seniors and individuals with disabilities 

Public Works

• Carry-out collection service option for residents who may have difficulty conveying their solid waste or recycling container to a designated collection location.
• Manages $10M bond-funded program for ADA improvements at City facilities. The program allocated $2M per year and is focused on access to City facility entrances

Street Transportation

• Thousands of curb ramps are rebuilt annually as part of paving projects to improve sidewalk access

Volunteer PHX

• Matches volunteers with disabilities to inclusive opportunities
• Partners with Rehab Without Walls for skilled volunteer placements

Water Services

• The Water Quality Report and other critical public documents are available in alternate formats upon request, including large print, braille, and Spanish translations. Contact: WSDCompliance@phoenix.gov or 602-262-6251. 

• The Phoenix Water Customer Services division provides TTY and Telecommunications Relay Services (711) for individuals with hearing impairments. Utility bills and customer service interactions are available in multiple languages and accessible formats for customers who need accommodations. 

• Water conservation and educational outreach efforts ensure accessibility at community events by providing staff support for individuals with disabilities. The PHX WaterSmart program engages customers through online platforms that meet ADA compliance standards. 

• Phoenix Water Services is implementing the City of Phoenix Language Access Plan (LAP) to provide timely, accurate, and meaningful access to information for Deaf/Hard of Hearing (D/HOH) residents.

• Public meetings hosted by Phoenix Water Services ensure ADA-compliant venues and virtual participation options to accommodate all residents. 

• Phoenix Water's Drought Management Plan and Emergency Response Plans include provisions for assisting individuals with disabilities in case of service interruptions. 

• The department follows City of Phoenix ADA employment policies to provide workplace accommodations for employees with disabilities. 

Phoenix is committed to connecting residents with trusted organizations and services that support accessibility, inclusion, and independence. The following community, nonprofit, and statewide resources are available to individuals and families seeking additional support.

Community & Family Resources

• Encircle Families (formerly Raising Special Kids) – Offers training, support, and guidance for families of children with disabilities.
• Southwest Autism Research & Resource Center (SARRC) – Provides programs, education, and research to support individuals with autism and their families.
• Arizona Commission for the Deaf and Hard of Hearing – Advocates for equal communication access and provides resources for individuals who are deaf, hard of hearing, or deafblind.

Health Resources

• Arizona Health Care Cost Containment System (AHCCCS) – Arizona’s Medicaid agency providing health care programs for qualifying individuals and families.
• Division of Developmental Disabilities (DDD) - Supports Arizonans with developmental disabilities through services that promote independence, community involvement, and opportunities for self-directed, healthy, and meaningful lives.
• Phoenix Children's Hospital (PCH) - Provides comprehensive medical, therapeutic, and educational resources for children with disabilities, offering specialized clinics, tailored intervention plans, emotional support, and connections to school and community services.
• ADAPT Shop – Southwest Human Development – Provides custom adaptive equipment for children with developmental disabilities.

Housing Resources

• First Place AZ – Provides supportive housing and community options for adults with autism and other neurodiversity.

Education & Training Resources

• ASU Health – Offers programs and initiatives focused on health education, research, and innovation.

Workforce Development Resources

• Arizona Department of Economic Security – Employment Services – Provides vocational training and job placement services for individuals with disabilities.
• Arizona Industries for the Blind – Provides employment opportunities and professional development for people who are blind.
• Arizona Center for the Blind and Visually Impaired (ACBVI) – Offers training and resources for people who are blind or visually impaired.
• Arizona Rehabilitation Services Administration (RSA) - Helps individuals with disabilities achieve their goals for employment and independence.

Assistive & Supportive Technology

• Arizona Technology Access Program (AzTAP) – Helps Arizonans find, try, and access assistive technology to support independent living.

Financial & Legal Services

• Disability Rights Arizona – Protects and advocates for the rights of individuals with disabilities through legal and policy support.
• Achieving a Better Life Experience (ABLE) Accounts - Savings accounts that offer persons with disabilities, their family, friends, and others, the option to contribute to a tax-exempt account for disability-related expenses. 

Transportation Resources

• Valley Metro Accessibility – Offers information on accessible public transit services, including paratransit and rider training.

Services and Support Resources

• United Cerebral Palsy (UCP) of Central Arizona – Provides lifelong support through pediatric therapy, adult day programs, early learning, and home-based services that empower people with disabilities and their families to reach their full potential and enhance their quality of life.
• Arizona Early Intervention Program (AzEIP) - Arizona’s statewide system that provides early intervention services and supports to infants and toddlers with disabilities or delays, empowering families and caregivers to foster their child’s development.
• Numotion - Provides mobility solutions to help individuals with mobility limitations improve their health, independence, and participation in daily life.

The City of Phoenix is committed to ensuring that all of its public meetings and outreach efforts are accessible to all participants. If you plan to attend a public meeting and need accommodation, such as sign language interpretation, real-time captioning, accessible materials, or assistance with mobility, please reach out directly to the department’s Public Information Officer (PIO). PIOs can help coordinate accommodations in collaboration with the City’s Equal Opportunity Department and ADA Coordinator. Early notice is appreciated to ensure services can be arranged in time.

See Department Media Contacts